You are responsible for:

• Your excess, which will need to be paid by a debit or credit card.
• Contributions (on occasions the insurance company may charge for the replacement of worn items e.g. tyres, exhausts, etc.).
• VAT if you are registered. We do not accept cheques; card payments or BACS transfer only.
• Any damage to a courtesy car (if applicable).
• Any additional private work as requested and agreed.
• Any costs under the Road Traffic Act (e.g. fines).
• NB contributions and excess payments are determined by your insurance company and should be discussed directly with them.

We are only able to undertake work approved by your insurance company's engineer. Any other repairs would be subject to a private invoice. If you are unhappy with the engineer's decision, it is important that you contact your insurance company immediately.

We will try to provide you with an indication of a morning or afternoon delivery or pick up.

Your insurance policy defines the courtesy car cover, and we will be directed by your insurance regarding this. Most policies provide a Class A courtesy car which is the equivalent of a Toyota Aygo or a Vauxhall Corsa.

The courtesy vehicle is usually insured on the same terms of your existing policy, please contact your insurance company to confirm this.

Your own insurance policy is used for the courtesy car, and you are responsible for any excess payments or damage caused.